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Case 16 · Recovery and legal support

Recovering money through administrative channels

Requests to banks, platforms and institutions, without going to court.

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What it is

Before going to court, there are administrative channels: the Pix MED (Special Refund Mechanism), card chargebacks and formal complaints to the bank, the platform and consumer protection agencies. The faster you act, the better the chances. We help you put together well-founded requests and follow up on the responses.

Any refund depends on each institution’s review and is not guaranteed.

How it works

  1. We check which channels are available for your case.
  2. We organize the evidence and draft the requests.
  3. We file them with the bank, the platform or the relevant agency.
  4. We follow the responses and advise on the next step.

What we will need from you

  • Payment receipts (Pix, TED bank transfer, boleto or card)
  • Statement or card bill for the period
  • Case numbers you have already opened
  • The conversations with the scammer (if they were on WhatsApp, use the "Export chat" option; on other platforms, screenshots)
  • Boletim de ocorrência (police report)
  • ID document

We never ask for passwords, verification codes or access to your accounts.

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